FAQ

How do I handle a problem with my new base?

Leggett & Platt has a service network of over 600 locations nationwide. They will dispatch a technician to your home to fix any problems. This would be completely free to you since the Leggett & Platt Warranty on all models includes 100% of Parts & Labor for the first year. We experience very few instances when a bed is delivered with defects. Glideaway also has a large network of service technicians and within the warranty coverage will fix your base at no charge. Once full warranty expires they will still assist in getting the help you need.

How do I cancel an order?

Online orders can be canceled at no cost within the first 24 hours of the order being placed. Cancellation in the first 24 hours should be done by calling us at 336-218-7099 as well as submitting an email request to synhealth@yahoo.com. Cancellation after the first 24 hours will incur a $75 processing fee. If you cancel after the 24 hour period and the bed has shipped, you will also be responsible for the actual shipping costs to your address as well as the actual cost of return shipping. Synergy Health does NOT profit from these processing fees or shipping charges. These are true costs incurred related to preparing orders for shipment and also freight charges. Refusal of delivery, unless goods are seriously damaged in shipment, is an attempted cancellation of the order and the above rules will apply. Damaged goods can be returned for replacement only.

How long will my order take to arrive?

Synergy Health guarantees that we will place your order in a timely manner, usually the same day. We are not responsible for manufacturing or shipping time. Occasionally vendors may take a little more time to produce and ship their goods because of weather, supply line interruptions, or other issues. Once your goods are shipped, the shipping or delivery company is responsible for the timely delivery of goods to your home. Synergy Health is not liable for damages or costs to you as a result of any delays in the manufacturing, shipping, or delivery of your goods. We will make every effort to assist you with any issues you may have with the manufacturer, shipper, or delivery company, but ultimately we can only control our actions, not those of other companies.

Most beds will be in your home within two to three weeks, sometimes sooner. Some models require a little more manufacturing time and therefore may take a few more days to reach your home. If you choose to use White Glove Service this will sometimes add one or two additional days to the time from order to in-home delivery and set-up.

Curbside Deliveries will be scheduled for a four-hour window and the goods will be delivered on your property at Ground Level. Goods are usually deposited on the driveway or sidewalk. Curbside delivery personnel will not cross a threshold or climb a stair. The customer is responsible for inspecting goods for damages and noting damages on the delivery paperwork. Any delay in manufacturing or shipping is not an acceptable reason to cancel an order.

White-Glove Service includes the following: scheduling the delivery for a four-hour window, two installers, inspection of goods for damage, moving of goods into the home up to two flights of stairs to the room of customer’s choice, removal of the product from shipping materials, assembly, positioning of product into bed frame or customer requested position (depending on model), connection to a power outlet, verify the unit is operational (just that it responds to the remote, NOT every function or feature) and removal of all shipping debris. The customer is responsible for providing an unobstructed path to the room as well as an unobstructed space in the room for setup.

Delivery personnel are not responsible for customer training. If you want two bases “synced” to operate as one unit we suggest reading the Owner’s Manual before the delivery of your bed and familiarize yourself with the procedure. Owner’s manuals, in PDF form, are available on every model page Leggett and Platt website. Delivery personnel are not responsible for “programming” of bases, fitment of headboard brackets, or attaching to customer’s headboard. Delivery personnel are not authorized to alter either your bed frame or the adjustable platform. Removal of old mattresses and box springs (not an old adjustable bed) is available for an additional fee.

On models designed to install into an existing bed frame, the customer is responsible for the removal of all slats, support legs, braces..etc..prior to the arrival of the delivery. Your bed needs to have nothing that can interfere with the installation or operation of the adjustable base. This basically means you should have a big opening to the floor with your bed frame surrounding the opening. The customer, not Synergy Health or Leggett & Platt is responsible for determining the suitability of their bed frame and for the proper clearance for the new adjustable base.

The necessary inside dimensions for adjustable bases are as follows:
Twin – 37" x 73 ½"
Twin XL – 37" x 79 ½"
Full – 52 ½" x 73 ½"
Full XL – 52 ½" x 79 ½"
Queen – 58 ½" x 79 ½"
Split Queen – 29" x 79 ½" – Two Pieces
Split King – 37" x 79 ½" – Two Pieces
California King – 35 ½" x 83 ½" – Two Pieces

*These Terms & Conditions apply to Leggett & Platt Adjustable Beds as well as Glideway Adjustable Beds.